Froggy Transportation Limited Terms & Conditions of Travel and Purchase

Date: 10/22/2024

I. Introduction

Froggy Transportation Limited (FTL) is a transportation operator and provider. FTL contracts Squarespace Acuity for ticket sales. These Terms & Conditions of Travel apply to all purchases made through Squarespace Acuity and travel provided by FTL.

A. General Provisions

(1) Contractual Relationship

When you buy a ticket from FTL you enter into a contract with FTL for that purchase and you agree to be bound by its terms. The terms of your contract are set forth in: (i) your ticket, and (ii) these Terms & Conditions of Travel (“Terms”).

FTL will not refuse to provide transportation based upon race, color, national origin, religion, sex or ancestry.

(2) Amendments to Terms & Conditions of Purchase and Travel

FTL may amend these Terms at any time, except as prohibited by law. Your purchases and travel are governed by the Terms in effect on the date you purchased your ticket and on the date of travel. FTL reserves the right to apply Terms retroactively where reasonably necessary for operational reasons and where the change in the Terms does not have a material negative impact on you.

FTL, including employees and ticketing agents, do not have the authority to waive, modify or alter any provision of these Terms unless authorized in writing by a FTL manager or an authorized designee.

(3) Bus Operator(s) Can Change After Booking

FTL may substitute or change Bus Operators as required by its operations at FTL’s sole discretion. FTL may occasionally hire another Bus Operator or third party driver when FTL cannot fulfill trips in certain circumstances, like scheduled maintenance. FTL will contact affected ticket holders if a change in Bus Operators occurs.

II. Travel

A. Tickets

The purchaser of the ticket and the passenger is responsible for ensuring that the ticket accurately states the passenger's first and last name and travel information. Presentation of a ticket for transportation by someone other than the passenger named on the ticket renders the ticket void and may be confiscated.

Tickets are valid for travel only when used in accordance with these Terms. Passengers who are found to be traveling without a valid ticket may be required to pay a fee.

Where a ticket is invalidated as the result of the passenger's non-compliance with any of these Terms, FTL may:

• Cancel any remaining portion of the passenger's itinerary or booking;
• Confiscate any unused portion of the ticket;
• Refuse to board the passenger or check the passenger's baggage; and/or
• Assess the passenger the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the current fare applicable to the passenger's actual itinerary.

Children 2 or older: All children 2 years of age or older must have a ticket.

Children under the age of 2: a child under the age of 2 can sit on an adult’s lap instead of using a seat, and in this case, may travel for free without a ticket. If it is the guardians intention to secure a child in a car seat, a ticket must be purchased for that child. Only one child may ride on one adult lap.

(1) Documentation to Board the Bus

Each passenger must present a valid printed or electronic ticket to board the bus. This entitles the passenger to transportation only between points of origin and destination via the ticketed schedule on the date and time reserved.

During boarding, FTL may ask passengers that are 16 years of age or older to present a valid Government-issued photo ID (such as a current Driver's License, Passport, Permanent Resident Card, U.S. Military ID card, or similar ID card issued by a federal or state government provided it contains a photograph and information such as name and date of birth). If asked to present a valid Government-issued photo ID, passengers that are 16 years of age or older must do so in order to board the bus.

It is the passenger’s sole responsibility to have all necessary documents and FTL shall not be responsible for any costs of damages for failure to do so, including any return transportation. Presentation of identification is at the discretion of FTL staff.

(2) Purchasing Tickets

Except as required by applicable law, tickets are non-transferable and non-refundable. The unauthorized resale of tickets is strictly prohibited and will be prosecuted. Tickets are valid only for the schedule, date, time, origin and destination for which purchased. FTL is not responsible for lost or stolen tickets.

(a) Confirmation of Booking

When you purchase ticket(s) through FTL, you will receive a confirmation (email or mobile text) with the details of your confirmed trip booking(s). It is your responsibility to check that all information on the booking confirmation is accurate.

(b) Use of Vouchers

FTL may offer three types of vouchers:

• Service Vouchers: this type of voucher entitles a customer to a set service, or package of services (such as a round trip package).. This type of voucher can be redeemed for only the specified services in the voucher and are unaffected by changes in service price.
• Credit Vouchers: this type of voucher has a defined monetary value (e.g., a $30 voucher) entitling a customer to a set price reduction on a particular purchase, credited up to the amount of the voucher. This type of voucher can be redeemed for both the ticket fare and any additional fees (such as service fees, extra charges for bicycles or baggage, etc.).
• Discount Vouchers: this type of voucher entitles a customer to a set percentage discount on the purchase price for a ticket (e.g., a 30% off voucher) or for a free ticket. This type of voucher can be redeemed for the ticket fare only. Additional fees (such as service fees, extra charges for bicycles or baggage, etc.) cannot be paid for using this type of voucher.

A maximum of one (1)discount voucher may be redeemed per purchase. Vouchers may only be redeemed online.

Vouchers cannot be exchanged or redeemed for cash, check or credit.

Credit and Discount Vouchers are limited to one (1) voucher per person during each marketing campaign. If a person impermissibly redeems more than one (1) voucher from the same campaign, FTL may, in its sole discretion, cancel any additional trips purchased using the impermissibly redeemed vouchers.

Vouchers that are issued free of charge as part of marketing activities or as a gesture of goodwill can only be used for one purchase. Upon completion of a purchase where this type of a voucher was applied, the voucher will be deemed as expired unless it is a Credit Voucher and there is a remaining balance. In cases where there is a remaining balance on a Credit Voucher, the remaining balance may be used towards future purchases, up until the expiration date of the voucher.

FTL is never required to pay out the outstanding or remaining balance on any voucher.

The resale of vouchers is prohibited. FTL may block or cancel any ticket purchases where a resold voucher is used or attempted to be used. Additionally, if a voucher is stolen (or is otherwise impermissibly acquired, transferred or redeemed), FTL may also block or cancel any ticket purchases where such vouchers are used or attempted to be used.

A voucher may have additional or more specific terms and conditions that apply to the use of that voucher. In cases of conflict between these Terms and any terms and conditions for a voucher, the specific terms and conditions of the voucher shall prevail.

(c) Prohibited Booking Practices

All reservations by customers must be made for real passengers, with their consent, who intend to travel on all legs of each trip booked. Accordingly, FTL prohibit fraudulent, fictitious, duplicate, and impossible/illogical bookings (collectively, “Prohibited Booking Practices”, or individually a “Prohibited Booking Practice”), all of which violate these Terms, including but not limited to:

• completing a booking with an illegally acquired means of payment, such as a stolen credit or debit card;
• obtaining or using another customer's Order ID (without that customer’s knowledge or consent) to fraudulently cancel that customer’s ticket reservation(s);
• purchasing a ticket without intent to travel or without intent to ride on all legs of the trip booked;
• reserving a ticket in someone’s name without the person’s consent; and
• reserving duplicate or impossible/illogical trips – for example, multiple trips for the same passenger around the same time (i.e., trips a passenger physically could not complete), multiple trips for the same passenger departing from the same city on the same date, or any multiple reservations containing conflicting or overlapping itineraries (such as departures for the same passenger from multiple cities at the same time).

If FTL detects that a customer is using any Prohibited Booking Practice(s), then without any notice to the customer, FTL reserves the right to do any of the following (all of which may be accomplished through automated means or processes):

• cancel any such ticket reservations and/or any misused vouchers related to such ticket reservations;
• not provide any refunds for any such ticket reservations; and
• prevent or otherwise blacklist the customer from making future bookings with FTL.

B. Fares

Except as required by applicable law or stated specifically herein, all fares are non-refundable within 24 hours of scheduled departure.

Fares are valid ONLY for the schedule, date, time, origin and destination for which quoted. Discount fares are subject to date, time and schedule restrictions. Fares may be subject to additional charges including taxes and fees. Departure dates and times may be changed by customers more than 24 hours from departure provided that advance purchase requirements are not violated (including holiday blackout restrictions) and all transactions and travel are completed within a year of the original purchase date. Web fares may change. Peak and holiday travel blackouts may apply. Fares are payable in U.S. dollars only unless stated otherwise.

(1) Special Fares

FTL may offer special fares from time to time. Special fares are subject to availability. If the quoted fare price is no longer available at the time of final booking, the current price will be displayed as an option.

(2) Erroneous Fares

FTL will exercise reasonable efforts to ensure that all published fares are accurate and available for sale; however, FTL does not offer or intend to offer tickets for a zero fare or that are erroneous or reasonably apparent as erroneous. If an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare before it has been corrected, FTL reserves the right to cancel the ticket and refund all amounts paid by the purchaser or, at the purchaser’s option, to reissue the ticket for the correct fare.

C. Canceling and Rescheduling Reservations

Involuntary Cancellations: An Involuntary Cancellation is any cancellation made by FTL (“Involuntary Cancellation”). FTL may cancel ticket reservations of any customer whenever such action is necessary or advisable by reason of weather or other conditions beyond their control. FTL may also cancel ticket reservations as reasonably required, including safety issues, in their sole discretion.

In cases of Involuntary Cancellations of ticket reservations, FTL will offer affected customers either the option to reschedule their trip at no cost or to request a refund. For details regarding refunds, please refer to the Refunds section of these Terms. Any costs for alternative carriage purchased by a customer through a company other than FTL are incurred at the customer’s sole expense. FTL is never obligated to reimburse for such costs.

Voluntary Cancellations: A Voluntary Cancellation is any cancellation by a customer (“Voluntary Cancellation”). Voluntary Cancellations can be made by customers up until 24 hours before the scheduled departure time of the bus.

Customers can only cancel tickets online. Bus drivers cannot cancel a ticket reservation on behalf of customers.

In cases of Voluntary Cancellations, FTL may offer a full refund to the charged card for one way tickets, and a trip voucher credited back to a round trip code if booked as a round trip. A returned round trip credit is still subject to its original expiration date. For details regarding refunds, please refer to the Refunds section of these Terms.

Rescheduling Ticket Reservations: Customers can reschedule but must do so no later than 24 hours prior to the scheduled departure time of the trip. Customers can only reschedule online. Bus drivers cannot modify ticket reservations on behalf of customers.

Unused Tickets: If a customer does not cancel or reschedule a trip 24 hours prior to the scheduled departure time and does not take the trip, all fares and fees for the ticket are forfeited in full.

(1) Service Fees and Credit Card Processing Fees

In cases of Voluntary Cancellations or when a customer reschedules a ticket reservation, Service Fees and any applicable credit card processing fees will not be refunded.

In cases of Involuntary Cancellations, no Service Fee will be charged.

D. Refunds

Any passengers who are refused transport or removed from a bus as a result of their failure to comply with any of these Terms, shall not be entitled to any refund, substitute or return transportation, or any other form of compensation. For information regarding the different types of cancellations referenced below, see the Canceling and Rescheduling Reservations section.

Involuntary Refunds

If a refund is required because of an Involuntary Cancellation, the customer will receive a refund for the full amount of the ticket fare(s), including any fees paid (an "Involuntary Refund").

• Involuntary Refund Options: For Involuntary Refunds, Customers will have the following options depending on the original form of payment.
• Voucher refund (always an option for an Involuntary Refund).
• Monetary refund (option available only for ticket fares purchased with cash or other payment methods, such as credit card, PayPal, or Google Pay).
• Form of Involuntary Refund: For Involuntary Refunds, FTL will issue refunds on tickets as follows:
• A voucher refund will be in the form of a Cancellation Voucher, which is a type of Credit Voucher.
• For monetary refunds, the refund will be made to the card originally used to complete purchase, or cash if the ticket was purchased the same day.

Voluntary Refunds

For refunds requested in cases of a Voluntary Cancellation by a customer (a "Voluntary Refund"), a full or partial refund in the form of a voucher will be issued to the customer (a "Cancellation Voucher") less any applicable Service Fees and/or credit card processing fees. No other form of refund will be issued.

For refunds requested in cases of a departure delay greater than 60 minutes or a schedule change that results in a change to the expected departure of greater than 60 minutes, a Cancellation Voucher will be issued to the customer in the full amount of the ticket fare(s) including any Service Fees paid. No other form of refund will be issued.

Cancellation Vouchers are valid for twelve (12) months after issuance and can be used for a new ticket reservation. If the price of the new ticket reservation is more than the value of the Cancellation Voucher, the price difference must be paid by the customer. If the price is lower, the difference will remain on the Cancellation Voucher and can be used for a future ticket reservation until the date of expiration.

E. Refusal to Transport

Passengers shall not engage in any conduct that would authorize FTL to refuse transport under this Section (“Prohibited Conduct”). FTL may refuse to transport any passenger or may remove any passenger from a bus when refusal to transport or removal of the passenger is reasonably necessary in the driver’s sole discretion for the passenger’s comfort or safety, for the comfort or safety of other passengers or bus driver, or for the prevention of damage to the property of FTL or its passengers or drivers.  By way of example, and without limitation, FTL may refuse to transport or may remove passengers from a bus in any of the following situations:

• Whenever necessary to comply with any applicable law, regulation or government directive or request or when advisable in the sole discretion of FTL due to weather or other conditions beyond FTL’s control including Acts of God, strikes, civil unrest, pandemic, embargoes, war, and other similar matters of force majeure.
• When a passenger refuses to produce positive identification upon request;
• When a passenger fails or refuses to comply with any of FTL’s rules or any provision of these Terms;
• When the passenger provides a Government-issued photo ID with information does not correspond to the information shown on the passenger’s ticket;
• When the passenger’s conduct is disorderly, abusive, violent or illegal, or the passenger appears to be intoxicated or under the influence of drugs;
• When the passenger brings any alcohol, drugs, weapons or other prohibited items anywhere on the bus (including storing such items in luggage);
• When the passenger is smoking on board the bus, or using any e-cigarettes or vaping devices on the bus;
• When the passenger is barefoot;
• When the passenger interferes with the bus crew’s activities, or fails to obey the instruction of any member of the bus crew;
• When the passenger has a contagious disease that may be transmissible to other passengers during the normal course of the bus trip;
• When the passenger is unable to sit in a seat with the seatbelt fastened, insofar as the bus is equipped with seatbelts;
• When the passenger refuses to follow reasonable instructions issued to them by any bus crew members;
• When the passenger brings any animals on board (with the exception of legitimate service animals riding together with a disabled person, as described in the Service Animals section of these Terms);
• When the passenger’s behavior may be hazardous or creates a risk of harm to himself/herself, the driver, or other passengers or to the bus and/or property, or the property of other passengers;
• When the passenger is seriously ill, unless the passenger provides a physician's written permission to travel by bus which establishes that he/she is not a health or safety threat or risk to him/herself or others and is able to travel safely either alone or with a companion and has such a companion;
• When the passenger’s conduct, attire, hygiene or odor creates an unreasonable risk of offense or annoyance to other passengers; or
• When the passenger fails to comply with any applicable laws or regulations.

Any passengers who are refused transport or removed from a bus as a result of any of the above situations are not entitled to any refund, compensation, or substitute or return transportation of any kind.

(1) Liability for Harm Caused by Passengers

Passengers who engage in any Prohibited Conduct shall be liable for any resulting direct or indirect harm and/or damage caused to himself/herself, the driver, or other passengers or to the bus and/or FTL property, or the property of other passengers.

F. Schedules and Operations

FTL will exercise reasonable efforts to transport passengers and their baggage from origin to destination according to the schedule; however, published schedules, departure and arrival dates, departure and arrival times, bus types, and similar details reflected on the ticket or in the published trip schedules are not guaranteed and are subject to change. FTL may substitute alternate buses, use rented buses and/or drivers, change schedules, delay or cancel trips, and alter or omit stops shown on the ticket as required by operations, safety and in the sole discretion of FTL. FTL’s sole liability in the event of such changes is set forth in the Refunds section of these Terms.

In cases where a bus becomes unserviceable during the trip, FTL will exercise reasonable commercial efforts to provide affected passengers with a substitute bus or transport to a suitable waiting point from where the passengers’ trip can be continued.

FTL is not responsible or liable for any cancellations, delays, changing the schedule of any bus trip, changing buses or bus types, revising the routings by which FTL carry passengers from the ticketed origin to destination, or for failing to run any bus trip according to schedule. FTL is additionally not responsible or liable for any additional costs, expenses, harms, losses or damages incurred by passengers that are directly or indirectly caused by any cancellations, delays, changing the schedule of any bus trip, changing buses or bus types, revising the routings by which FTL carry passengers from the ticketed origin to destination, or for failing to run any bus trip according to schedule.

FTL will attempt to timely alert passengers of delays, cancellations and the like, as soon as possible.

(1) When to be at Origin to Board

Customers are required to be at the boarding location 15 minutes prior to scheduled departure time.

If a customer is not present for boarding at the scheduled departure time, the ticket will be voided and the seat may be sold to another customer.

Customers will be notified via text message, email, or push notifications of any delays or changes to the departure time. Except as required by applicable law, a customer shall not be entitled to compensation of any kind if the passenger has been notified and is not present at the modified time and misses the departure. It is the passenger’s responsibility to provide accurate and current contact information.

(2) Seating

Seating is not assigned and choice of seat is on a first come basis. In some circumstances, FTL personnel may determine that it is necessary for a passenger to move seats if the seat is needed for: (i) safety or operational purposes, (ii) a minor, (iii) an elderly person, or (iv) a person with a disability, including one sitting in a wheelchair or mobility scooter. In such cases, the personnel’s instructions must be followed.

For individuals with disabilities wishing to travel on the bus in their wheelchair or mobility scooter, see the Passengers with Disabilities & Limited Mobility section for details.

(3) Stops

All passengers must exit the bus upon request by the driver, other bus crew members, or any member of law enforcement.

During a stop, the driver or other bus crew member may announce to the passengers a firm time of departure when the bus will leave that location to resume the bus trip. It is the sole responsibility of every passenger to be onboard the bus at or before the departure time. It is the sole responsibility of any parent, legal guardian, or other passenger who is traveling with children to ensure that all children traveling are also on board at the announced departure time. Any passengers who are not back onboard the bus by the announced departure time may be left behind. The driver has no duty to wait for any late or absent passengers to return to the bus. Should any passengers fail to be back onboard the bus by the announced departure time and are left behind at the location of the stop, FTL shall not be held responsible or liable. Any such passengers are not entitled to any refund, compensation, or substitute or return transportation of any kind.

During a stop, it is the passenger’s sole responsibility to remove any valuables from the bus to prevent loss, theft, or damage, for which FTL shall not be held responsible or liable.

G. FTL’s Liability in the Event of Cancellations, Delays and Schedule Changes

If there is an Involuntary Cancellation, a departure time delay of greater than 60 minutes, or a schedule change that results in a change to the expected departure time of greater than 60 minutes, FTL will (at customer’s request) cancel the ticket and provide a refund for the cost of the ticket, in accordance with the Refunds section of these Terms. If the customer does not request a cancellation and refund, FTL will transport the customer to their scheduled destination on the same or an alternate bus. In such cases, the customer will not be entitled to any refund. FTL will not be liable under any circumstances for any special, incidental or consequential damages arising from the delays, canceled schedules or the like.

H. Seatbelts

While the bus is running, all passengers are required to sit in a seat with their seatbelt securely fastened. This seatbelt requirement only applies on buses that are equipped with seatbelts for passengers. It is each passenger’s responsibility to ensure that his/her seatbelt is properly fastened at all times.

I. Children & Minors

General Rule: Children under the age of 16 will not be accepted for transportation unless they are accompanied on the same bus by a parent, legal guardian, or other passenger at least 16 years of age. FTL may require documentation verifying the child’s age at check-in. A valid passport, birth certificate or other Government-issued ID is required.

Accompanied Children Less Than 2 Years Old: One child less than 2 years old (an “Infant”) not occupying a seat may travel with a passenger that is at least 16 years old or a parent/legal guardian at no additional charge. Additional Infants and Infants occupying a seat must pay the applicable adult fare. A maximum of 2 Infants is permitted for each adult (only one as a lap child and the other in a seat). Children who will reach their second birthday during a trip must occupy a seat and pay the applicable fare for the entire trip. It is recommended that a child safety seat be used for any Infants occupying a seat.

Child Seats: Many buses have seat belts that can accommodate standard child car seats. FTL recommends that passengers bring and use their own child safety seat, as long as the seat can be attached using a seatbelt, has been approved for use in a motor vehicle, and is used according to the manufacturer’s instructions. Passengers are solely responsible for securing a child safety seat and shall not rely on any assistance or advice from any FTL personnel in doing so. FTL shall not be responsible or liable for any damages, including personal injury or death, due to the improper use or securing of any child safety seat. FTL shall also not be responsible or liable for any damages due to the lack of use of any child safety seat, including the personal injury or death of an unrestrained child.

J. Passengers with Disabilities & Limited Mobility

FTL is committed to serving people with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable disability laws and regulations. FTL will not discriminate on the basis of disability in the provision of services. Individuals should contact FTL with questions, concerns, or complaints regarding travel for customers with disabilities.

FTL will not refuse transportation to a Person with a Disability, as defined under the Americans with Disabilities Act (ADA) and applicable local laws or regulations, based upon the passenger’s disability, except as allowed or required by law because the passenger cannot be reasonably accommodated and/or poses a health or safety risk to him/herself or others.

Purchase & Travel Assistance:

If you have a disability, FTL will do everything they can to help you have a comfortable journey. While some disabilities and needs may be obvious to FTL personnel, others are not and you may be served by several different representatives of FTL or multiple personnel along the way. It is essential that you ask for assistance at each location where you need help, including each driver if you have different drivers for your trip.

If you are having trouble purchasing tickets electronically from FTL due to a disability or have questions or concerns regarding your travel, contact FTL through any of the communications channels listed in the Contact for Help section below.

(1) Priority Seating

2 seats of the bus are reserved for the elderly and customers with disabilities. If these seats are occupied by people other than disabled or elderly, FTL personnel will ask these people to move but cannot force them to do so.

Special seating arrangements will be made for individuals with disabilities that wish to travel on the bus in their wheelchair/mobility scooter; however, to ensure that FTL will be able to accommodate you on a particular trip, you should disclose that you wish to travel in your wheelchair/mobility when booking your ticket(s).  If you are booking a ride with a departure within the next 24 hours, you are advised to contact us in the Contact for Help section below.

There are limited wheelchair spaces on each bus.  As a result, if you fail to disclose that you wish to travel in your wheelchair/mobility scooter when booking your tickets, we may not have capacity on the bus for you to travel in your wheelchair and we will make commercially reasonable efforts to accommodate you.  However, if all the wheelchair spaces on the bus have already been reserved or the bus is at or near full capacity, we may not be able to make room for your wheelchair on that ride. In such instances, your driver would need to stow your collapsed wheelchair or mobility device in the baggage compartment of the bus and you will travel in a regular seat.

(2) Getting On and Off Bus

FTL personnel can help you get on and off the bus, and give you a hand with your baggage, wheelchair or mobility scooter. Just let your driver know at the stop and don't be too shy to ask them again if you need something during your trip, especially if you want to get off the bus during a scheduled stop.

(3) Traveling in Wheelchair or Mobility Scooter

When you book your trip, make sure you book a ticket for traveling in a wheelchair or mobility scooter if you plan to sit in it during your trip. If you want to board the bus in your wheelchair and then sit in a regular seat, please let us know and we can stow the equipment.  Wheelchairs and mobility aids are transported for free.

All FTL’s buses are equipped with a wheelchair lift to help you get on board. Each bus can fit two passengers sitting in a wheelchair or mobility scooter. If you want to travel sitting in a regular seat and stow your wheelchair or mobility scooter, that is fine too.

Each bus may have a different weight and size capacity for wheelchairs and mobility scooters. Drivers will be able to accommodate you up to the maximum limits of the lift on the bus, and will always be able to at least meet the minimum weight and size capacity requirements required by law, which are:

• Weight including the passenger of 600 lb (272 kg)
• Wheelchair dimensions of 30 x 48 inches (76cm x 121cm)
• Mobility devices with dimensions of 30 x 30 x 48 inches (76 x 76 x 122cm)

As long as you are within the size and weight capacity of the bus you are traveling on, a driver will accommodate you. If your wheelchair or mobility scooter doesn't fit within the size dimensions above, it will need to be stored in the baggage compartment.

Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible. This is important because seating is limited for all passengers, and schedules are reservation only. FTL may not be able to accommodate all customers traveling in a wheeled mobility device. If you have questions or concerns regarding your travel with a wheelchair or mobility scooter, contact FTL through any of the communications channels listed in the Contact for Help section below.

(4) Storing Wheelchairs or Mobility Scooters

Wheelchairs, mobility scooters and other mobility aids are not considered extra baggage and are transported free of charge unless you have more than one, in which case the second device is considered additional baggage and subject to a charge. If you do not want to travel seated in your wheelchair or mobility scooter, we can store it for you in the baggage compartment.

Mobility aids such as canes and walkers can travel inside the bus, but only if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

The maximum dimensions for a mobility aid to go in the baggage compartment is 33 x 33 x 48 inches. The maximum weight for a mobility aid is 200 pounds. Mobility aids that exceed either of these dimensions will NOT be accepted.

(6) Traveling Alone

You can travel alone on buses as long as you can travel independently and don’t need assistance of a personal nature such as help dispensing medication or constant care during travel. FTL cannot provide this level of assistance; so, if you need it, you may prefer to bring a personal care assistant with you.

(7) Assistance During Stops

FTL personnel are happy to help you with any reasonable request during a stop, such as getting on or off the bus, and retrieving your wheelchair, mobility scooter or other assistive device. Let FTL personnel (such as the driver) know when you are going to need help during stops so our personnel can serve you.

(8) Service Animals

Service animals are allowed on board buses. Service animals are defined as dogs or other animals that are individually trained to do work or perform tasks for people with disabilities. If you bring a service animal, you agree that it must meet all legal Requirements.

Examples of work or tasks performed by service animals include, but are not limited to, guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder during an anxiety attack, as well as other duties.

You must remain in control of your service animal at all times by keeping them on a leash, harness or carrier, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices and they must ride within your space (i.e., the space around your feet). Animals cannot occupy a seat or lie down in the aisle. If a service animal threatens the health or safety of any FTL personnel or other passengers, FTL personnel may refuse to have them on board or remove them from the bus at any point during the trip.

Animals or pets that are not service animals must be kept in a kennel.

(9) Oxygen, Respirators & Medication

You can bring portable oxygen and respirators on buses. Up to a total of two (2) cylinders per passenger are permitted. All cylinders must have safety caps on the valves and be properly packaged and protected against accidental discharge. Cylinders are to be no larger than 4.5 inches (11.4 cm) in diameter and 26 inches (66 cm) in length. The maximum total oxygen load on a bus may not exceed 99 lb.

You are required to make sure you have enough oxygen to last for the duration of your trip. It is your responsibility to arrange refills if you need them.

You should keep your medicine with you on the bus at all times as FTL is not responsible or liable if it gets lost or is not accessible to you.

(10) Contact for Help

FTL is committed to protecting your rights. If you’d like to speak to someone about your rights as a customer or to make a complaint, please contact FTL through any of the communications channels listed below.

Froggy Transportation Contact Information

Email: froggytransportation@gmail.com

K. Baggage

FTL does not accept checked baggage and expressly disclaim liability for any lost or damaged baggage and for any injuries caused by or resulting from shifting baggage. Passengers must stow and transfer their own baggage and must keep any carry-on baggage, including any personal belongings, in their possession at all times. FTL does not check bags and does not assume any responsibility for the safe and secure transport of bags over any bus routes. Baggage must comply with baggage allowances and restrictions as stated in these Terms. Certain items are not accepted for carriage. See Permitted and Prohibited Items in the following section.

Passengers wishing to stow baggage in the rear-bus baggage compartment do so at their own risk. Passengers are responsible for picking up their baggage promptly upon arrival. Storage charges may apply for any baggage/items left behind. Passengers requiring special assistance with baggage must speak with FTL personnel to make necessary arrangements.

All passengers are required to clearly label all baggage with their name, address and telephone number.

All bags are subject to search, including at stops and on buses.

(1) Baggage Allowances

(a) Carry-On Baggage

Carry-on baggage is free of charge and is limited to one item per passenger, with a maximum size of 16 x 12 x 7 inches (42 x 30 x 18 cm) and a maximum weight of 25 lb (7 kg). Slight size deviations from these dimensions may be permitted provided that the total dimensions do not exceed 35 inches (90 cm) when you add the dimensions together (length + width + height). In cases where a passenger brings a piece of baggage that they intend to carry onto the bus, but where the piece of baggage is larger or heavier than the dimensions described in this paragraph, then that piece of baggage: (i) must be stored in the back of the bus, and (ii) counts as the one piece of baggage that the passenger is allowed to store in the back of the bus for free, provided all other requirements set forth in the “Storing Baggage in Rear of the Bus & Excess Baggage” section are met.

Passengers are solely responsible for carry-on baggage during the entire trip and FTL shall not be liable for any missing or damaged carry-on baggage. Passengers are required to stow and monitor their carry-on baggage in a manner that ensures that: (i) the safety and proper operation of the bus is not compromised, and (ii) does not inconvenience other passengers. Carry-on baggage should be, whenever possible, stowed in the overhead compartments or placed under the seats directly in front of the passenger.

Carry-on baggage and its contents shall remain in the care of passengers for the duration of the trip and must be monitored appropriately. If any unauthorized access by third parties is observed, the bus driver should be informed. Passengers are responsible for checking carry-on baggage prior to the end of their trip to ensure that nothing is missing.

(b) Storing Baggage in Rear of the Bus & Excess Baggage

Each passenger may bring one piece of baggage to store in the back of the bus for free with a maximum size of 31 x 20 x 12 inches (80 x 50 x 30 cm) and maximum weight of 50 lb (20 kg). Slight size deviations from these dimensions may be permitted provided that the total dimensions of the item do not exceed 63 inches (160 cm) when you add the dimensions together (length + width + height). Such baggage is considered Standard Size Baggage.

The following types of baggage are allowed for storage in the back of the bus:

Allowed

Allowed

(but not recommended)

Suitcases

Backpacks

Duffel bags

Trunks

Toolboxes

Plastic bags

Paper bags

Items protruding from
your baggage

Excess Baggage: To the extent that additional storage space for baggage is available in the back of the bus, excess baggage (in addition to the one allowed bag described above) may be permitted, provided the passenger pays a fee for each additional piece of baggage. Excess baggage is subject to the same weight and size limitations above. FTL cannot guarantee that any excess baggage will be allowed. Excess baggage (if allowed for the trip) can be booked during the booking process or online after the ticket purchase.

Additional Information: Passengers are responsible for loading their own baggage. FTL personnel will provide any disabled passengers with special assistance with baggage upon request. For all other passengers, FTL personnel will only provide assistance with baggage in exceptional cases, such as when safety is a concern.

(2) Bulky and Oversized Baggage

Bulky Baggage: Baggage larger or heavier than Standard Size Baggage can only be transported as Bulky Baggage. Bulky Baggage shall be limited to one per passenger and must be reserved in advance of every trip and may be subject to a fee. Bulky Baggage should be noted during the initial ticket booking process. Bulky Baggage service, fee and availability may vary depending on capacity and time of booking.

Fixtures, furnishings or furniture parts, electronic devices, surfboards, and cardboard cartons are prohibited even as Bulky Baggage. Wheelchairs, Mobility Scooters, and bicycles are not considered Bulky Baggage and are subject to special conditions. 

Oversized Baggage: Any baggage that weighs more than 75 lb (34 kg) or with total dimensions that exceed 95 inches (240 cm) when you add the dimensions together (length + width + height) is considered Oversized Baggage and is NOT accepted.

(3) Permitted and Prohibited Items

Passengers are prohibited from bringing any dangerous, hazardous or illegal substances or items onto a bus. Any passenger(s) found in possession of any such items may be: (i) removed from the bus, (ii) prohibited from traveling in the future, and/or (iii) referred to law enforcement.

(a) Valuable Items

Passengers are solely responsible for any valuable or fragile items. Valuable items such as cash, jewelry, precious metals, keys, glasses (sunglasses and/or reading glasses), electronic devices (laptops, iPads, tablets, MP3 players, cellphones, cameras), contact lenses, prostheses, medication, important documents (diploma certificates, other certificates, credentials, passports, driving licenses, securities), etc. and any fragile objects must be in carry-on baggage. Such items may not be stored in the back of the bus or otherwise outside of the passenger’s control. FTL is not responsible for any loss or damage to any valuable items which passengers choose to bring on the bus.

(4) Bicycles

Bicycles are not generally allowed on the bus.

(5) Strollers

For passengers traveling with young children, strollers are allowed as Bulky Baggage and are limited to one stroller per child. Strollers must be collapsible. Non-collapsible strollers are not allowed. Subject to these requirements, strollers are conveyed free of charge.

(6) Lost or Forgotten Baggage/Items

All passenger baggage/items brought on the bus are the sole responsibility of the passenger. FTL has no responsibility or liability for lost or forgotten baggage/items or for any costs associated with reuniting the passenger with their lost or forgotten baggage/items.

In the event passengers leave baggage/items on the bus, they must contact us at www.froggytransportation.com. If a passenger’s lost or forgotten baggage/items are located, the passenger must make arrangements with FTL to either: (i) collect the baggage/items from FTL directly, or (ii) request that FTL ship the baggage/items, which requires a prepaid shipping label from the passenger. In all instances, the passenger is responsible for any and all costs associated with obtaining lost or forgotten baggage/items.

(7) Baggage Liability

FTL expressly disclaims liability for any lost or damaged baggage, including strollers, and for any injuries caused by or resulting from baggage.

In cases of loss or damage to baggage resulting from a bus collision or accident, the liability, if any, of FTL for loss of or damage to a passenger’s baggage and/or its contents, with the exception of wheelchairs, mobility aids, and assistive devices used by a qualified individual with a disability, is limited to the value of the damage or loss but in no event shall be greater than $250 per adult ticket and $125 per child ticket.

In cases of loss or damage to wheelchairs, mobility aids, or assistive devices used by a qualified individual with a disability resulting from a bus collision or accident, the liability, if any, of FTL for loss of or damage to the same is limited to the lesser of the replacement value or costs of any repairs to the lost or damaged equipment. During the period when FTL’s liability is being determined and until the disbursement of funds, FTL will make all reasonable efforts to procure a temporary replacement of the disabled passenger’s equipment similar to the technical and functional features of the lost or damaged wheelchair, mobility aid, or assistive device.

Passengers are solely responsible for retrieving all baggage, including any baggage stored in the back of the bus. FTL expressly disclaims any damage or loss which results from a passenger’s failure to timely retrieve his/her baggage.

L. No Discrimination

Reservations, purchases and seating is without regard to race, color, creed, national origin or any other protected characteristic. FTL discrimination policy follows Title VI law.

Title VI of the 1964 Civil Rights Act provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance" (42 U.S.C. Section 2000d).

FTL is committed to ensuring that no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, age, disability, religion, color, sex or national origin, as protected by Title VI of the 1964 Civil Rights Act. 

If you feel you have been discriminated against by a member of FTL staff for any of the above reasons while riding with us, we take this very seriously. You may file a complaint at www.froggytransportation.com. 

M. No Smoking

Smoking is prohibited on or within fifteen (15) feet of the bus. This includes the use of all smokeless tobacco products including e-cigarettes.

N. Video and Audio Monitoring Used in Buses, Terminals and Boarding Locations

Airports, buses and boarding locations may be equipped with video and/or audio recording equipment for security purposes. Video and audio recordings may be viewed at any time for any reason by authorized personnel including a third-party service provider(s) used to provide security or recording services (collectively “Recording Controllers”). Such recordings may also be made available to law enforcement or other government officials upon proper request. Additionally, such recordings may be made available to any third parties, as deemed necessary by any of the Recording Controllers. Your acceptance of these Terms or boarding a bus or entering an area with such equipment, shall constitute consent to any such recordings and their use.

III. Legal

A. Governing Law, Entire Agreement & Limitation of Liability

Any and all matters arising out of or relating to these Terms and/or the subject matter hereof shall be governed by and enforced in accordance with the laws of the United States of America regardless of the legal theory upon which such matter is asserted. A passenger’s ticket and these Terms represent the entire agreement between the parties relating to transportation by FTL and shall supersede all prior representations, understandings or agreements pertaining thereto, either oral or written. No other covenants, warranties, undertakings, or understandings may be implied, in law or in equity.

FTL shall not be liable for any punitive, consequential, or special damages arising out of or in connection with carriage or other services performed by FTL whether or not FTL had knowledge that such damage might be incurred. FTL shall not be liable for any damage arising out of its compliance with any laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s failure to comply with such laws, government regulations, orders, rules, requirements or security directives or as a result of a passenger’s reliance on advice provided by FTL regarding such laws, regulations, orders, rules, requirements or security directives.

Election or failure by FTL to enforce any provision of these Terms shall not constitute a waiver of their rights and remedies with regard to such provision or any other provision.

B. Severability

The invalidity of any provision herein shall not affect the validity of any other provision that shall remain in full force and effect.

C. No Liability for Other Bus Operators

FTL is responsible only for transportation on its own lines in accordance with applicable limitations and assumes no responsibility for any acts or omissions of others, including interline partners and other operators, except as imposed by law. In no event shall FTL be liable for consequential or incidental damages for loss, damage, or delay, including weather delays. Passengers acknowledge that FTL from time-to-time may use leased drivers and/or buses to operate its services. In no event shall FTL be liable for any actions of, or damage caused by any Bus Operator.

D. Class Action Waiver

Customers agree to waive any right to assert any claim against FTL as a representative or member in any class or representative action. To the extent the customer is permitted by law to proceed with a class or representative action against FTL, the customer agrees that neither the customer nor any legal or other representative or person purporting to act on his or her behalf shall:

i. Be entitled to recover attorneys’ fees or costs associated with pursuing the class or representative action; and

ii. Submit a claim or otherwise participate in any recovery secured through the class or representative action.

E. Consent to Use of Personal Data

Upon booking a ticket for transportation, purchasing other services, or participating in any FTL program or service, you hereby authorize FTL, and our affiliates and authorized agents to (i) collect, process, retain and use, and (ii) transfer to third parties, including, but not limited to, subcontractors, agents, affiliates, marketing partners, other carriers, and government agencies, for their use, processing and retention, any and all personal data you provide when FTL believe in good faith that it is in the interests of security or that disclosure is otherwise necessary or advisable or as FTL deem necessary to carry out any and all business purposes related to the program or services being requested and/or in the promotion of other information, goods, and services that may be of interest to you, including, but not limited to, the following purposes: making a reservation; purchasing a ticket; obtaining ancillary services, including accommodating special service requests; accounting, billing and auditing; checking credit or other payment mechanisms; systems testing, maintenance and development; customer relations; sales and marketing; promotions for FTL and/or its affiliates goods and services and third party goods and services; statistical analysis; developing and tailoring current and future services; facilitating travel, including obtaining immigration, security, and customs clearance; complying with applicable laws, regulations, government requests, law enforcement requests, and/or valid court orders; providing data to third parties or governmental or law enforcement agencies to comply with, or assist in the development of, security, safety, or health measures for passengers, baggage or cargo, or to provide for the prevention or detection of criminal acts or the apprehension or prosecution of offenders; protecting the legal rights of FTL, and/or our affiliates.

If a passenger or customer wants to learn more about the FTL Privacy Policy they may be viewed at www.froggytransportation.com. These policies are merely statements of administrative protocol; they are not contracts, nor are they made, or intended to be made, a part of these Terms, nor do they create any contractual or legal rights.