FAQ's

There are no refunds for unused tickets. You may wait for the next scheduled bus, however there is no guarentee of available seating as they are reserved for scheduled ticket holders. There are no exemptions for missed bus caused by airline, security, or customs.

Tickets may be cancelled or rescheduled up to 24 hours before bus departure. We understand the frustration a change in flight plans can create. Refer to our "What happens if I miss my bus" FAQ.

If you need mobility or wheelchair assistance, contact Prospect Airport Services

At this moment, there is no overnight parking available. Parking at the mall and surrounding buisnesses is prohibited and those who do will be towed. We do plan to offer parking soon!

No. Due to logistical concerns, we do not make any changes to our routes. 

No, however we do require children 15 and  under be accompanied by an adult (16+). Infants (under age of 2) may sit on the lap of an adult traveler and not require a seat purchase. We HIGHLY recommend infants have their own purchased seat and ride in a child's car seat. Our seats have standard 3-point seatbelts and should accomidate most car seats.

Yes, they must be kept in a carrier/kennel for the duration of the ride. We reserve the right to refuse service.

Yes, we only accept exact change. Drivers do not carry cash for change. "Walk-ups" are not encouraged as there is no guarentee of seating availability. Only tickets purchased online have a seat reserved. Promotional pricing and discounts do not apply with cash rates. Cash price is $33.

Yes, please indicate during purchase that you will be bringing a large item so we may make space accomidations. Only collapsible  bike, scooters, and strollers are permited. Wheelchairs not being used in transit should also fold up. Our seats have standard 3-point seatbelts and should accomidate most car seats.

When you purchase a round trip package, you will receive a voucher code, which includes 2 one-way tickets. This voucher can be redeemed immediatly after purchase for up to 30 days. You can reserve each ticket anytime within. Reservations may be made for anytime.

For example: 

You are traveling for the summer and have your departure flight booked for June 1st but not your return flight. You know you want to be back home for school in August but are not sure what day. You decide to purchase a round trip package the night before, and book your first trip. You still have one remaining ticket you can book later in June when you have a better idea of a return date, just use the same code in the email you used to book the first trip. So long as you book your second trip by June 29th, you can reserve a seat for anytime.

Please contact us for more information.